Refund policy

RETURNS & REFUND POLICY

As wines are very sensitive to the surrounding environment and perishable if not taken care of, we do not offer change of mind refunds. For orders where a mistake has been made, please let us know within 30 days of receiving the order.

Unfortunately, we cannot accept returns on sale items or gift cards.

Damaged Parcels

Our policy with our couriers is to return damaged items back to us. The following process will occur for damaged items:

• If package has been confirmed damaged by the courier, Taninos will send out a replacement box.
• Any out-of-stock items that are damaged can be refunded or replaced.
• Refunds will take up to 15 days to process.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returning an Order & Return to Sender

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If an incorrect address is used and the item is returned to sender, unfortunately we will have to charge you for the cost of this service.

To start a return, you can contact us at hello@taninosdelsud.com.au. Please note that returns will need to be sent to the following address: 500 Victoria Street (enter via 496, Wetherill Park NSW 2164)

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@taninosdelsud.com.au.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at hello@taninosdelsud.com.au.